Multi-million pound project to improve leisure in Swansea

Multi-million pound project to improve leisure in Swansea

Work has started on a multi-million pound project to revamp some of Swansea’s most high-profile leisure facilities. £5.1m is being invested by Swansea Council to bring new life and vitality to the LC Swansea and the city’s five community leisure centres. The partnership approach will see a further £600,000 invested by Freedom Leisure, the not-for-profit leisure trust that runs the facilities for the council. The overhaul and works programme, which will benefit tens of thousands of customers, is being managed by experienced project management business Clarkson Alliance. Energy efficiency measures are being installed by Leisure Energy, an award-winning company dedicated to helping the leisure industry reduce costs and environmental impact. Investments will include a full upgrade of gym facilities at the LC Swansea with the creation of a new functional training zone. In the autumn there will be a modern re-working of the food and drink offering. The centres benefiting along with the city centre LC Swansea are those at Bishopston, Morriston, Cefn Hengoed, Penlan and Penyrheol. The improvements are being complemented by the introduction of high-spec Technogym equipment within renewed and refurbished fitness suites across the facilities.   Read the full press release on the Swansea Council website...
How we achieve Outstanding Customer Satisfaction

How we achieve Outstanding Customer Satisfaction

We are delighted to be finalists in this year’s Constructing Excellence SECBE Awards in the Outstanding Customer Satisfaction category . We are fortunate to have 85% of our turnover come from repeat business.  Focusing on the people within the project – clients and team, leads to repeatable satisfaction in our eyes. Find out more about how we achieve Outstanding Customer Satisfaction from our Constructing Excellence SECBE entry. It all starts with defining a need.  Working closely with our customers we set out to understand what is essential to their project’s success. The goal can be sustainability, to grow or to maximise on what they already have.  Having studied how to get the best out of teams for the last 8 years we recognise they are the single most important factor to a projects’ success. We continually motivate and regularly refocus the team so the outcomes identified become central to decision making on the project. Feedback, Monitor and Act Being an SME gives us the agility to make changes straightaway based on our twice-yearly customer feedback meetings.  Our clients often comment these face-to-face meetings are valuable because we listen to their feedback and act on it, regardless of how the project is going. Our customer satisfaction ratings have grown year on year since implementing this process and we were recognised as winners of the category in 2016.  In 2018 we averaged 82% customer satisfaction, exceeding our target of 75%. We are confident this way of working also benefits our own team who are continually trained on people management whether in the project or cost management departments.  This is because it...